Partners KEYSTONE INSURERS GROUP We are backed by a powerful partner that shares in our mission to safeguard livelihoods, bolster businesses and fortify communities. Introducing our partnership with The Keystone Insurers Group.How you benefit from Brown Insurance Group working with a Keystone partner:CommunityWe stand alongside many independent insurance agencies just like ours. Being able to tap the knowledge of many of our industry’s brightest minds means we are always learning and growing. This allows us to continually offer you the best solutions available based on your needs. ExpertiseBeing part of Keystone gives Brown Insurance Group exclusive access to agencies throughout the country that support each other with knowledge and expertise, national resources and relationships to make each affiliated agency greater than the sum of its parts. We have been fortunate to be chosen as a pioneer partner to represent Keystone in Indiana. As a partner in one of the nation’s largest agencies, we are in the unique position to offer the expertise, service and client-centric solutions our clients expect, while providing the benefits of working with the people you know and trust.AccessBeing connected to Keystone provides our agency with unique access to insurance companies and the ability to expand our insurance services. Our relationship enable Brown Insurance Group to evaluate matters beyond the local or regional levels to which most agencies are bound. This national level connection coupled with the local service reach is something you can’t get anywhere else! Independence Is Stronger Together Because we are a member of Keystone, we are able to offer you all of our services at a tremendous competitive advantage. Our purchasing power is much greater because we collectively represent billions in annual sales. This volume creates preferred relationships with exceptional insurers, and we leverage those relationships for competitive terms that benefit our clients. Agency StrengthIndependence means freedom from being required to sell you a certain product, but it also means responsibility. We’ve earned the trust of our clients by providing them the best solutions for their needs. Keystone helps us take that commitment to the next level by supporting us with the resources and tools we need to continually develop our team, agency operations, relationships with insurance companies and the service we provide to you.For Business ClientsBuilding a business that stands the test of time takes courage, vision, discipline and resources. Keystone provides us with added resources to support the visions and goals of our business clients. From complex insurance solutions to risk management, employee benefits and financial services, we have access to specialized expertise and products to fulfill the unique business needs of even the most challenging industries.For Personal ClientsAs individuals mature and families grow, so do the risks you take. Brown Insurance Group along with Keystone supports us in helping you address risk and plan for tomorrow. This partnership allows us access to a portfolio of insurance solutions and financial services to help people build a firm foundation for the life they want to lead.Brown Insurance Group along with Keystone is for people who believe that powerful relationships generate prosperity. We band together to safeguard what matters most and provide peace of mind in the neighborhoods and communities where we live, work and play. Independence works better together! Trusted Choice Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.Guide you through the claims process for a prompt and fair resolution of your claim.Help you solve problems related to your coverage or account.Explain the coverages and options available to you through our agency, at your request.Return your phone calls and e-mails promptly and respond to your requests in a timely manner.Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.Use our experience and multiple company relationships to customize your coverage as needed.Commit our staff to continuing education so they may be more knowledgeable in serving you.Treat you with respect and courtesy.Conduct our business in an ethical manner.We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.